Shipping policy

1. Processing Time

Most orders are processed within 3–5 business days (excluding weekends and major holidays) after receiving your order confirmation email.

Please note:

We do not process or ship orders on weekends or major holidays.
Larger items and custom orders may require additional processing time. If your order requires extended processing time, we will notify you.

2. Shipping Locations

At this time, we ship within the United States only, including all 50 states.

We do not currently offer international shipping, but we may expand to international locations in the future.

3. Shipping Rates & Methods

We do not offer free shipping at this time.

Shipping costs are calculated at checkout based on your selected method.

We offer:

Standard Shipping
Priority Shipping

Orders are shipped via:

USPS
UPS

4. Shipping Confirmation & Tracking

Once your shipping label is created, you will likely receive a shipment notification email.

Further tracking updates will be sent directly from the carrier (USPS or UPS) to your email inbox.

Customers do not need to create an account to track their order.
Tracking becomes active once the carrier scans the package into their system.

5. Shipping Restrictions

We currently:

Do not ship internationally.
Do not ship certain oversized products that are too large to ship without causing carrier inconvenience.

If an item cannot be shipped, it will be clearly indicated before purchase or we will contact you directly.

6. Damaged Packages

If your package arrives damaged, you must:

Contact us within 5 days of delivery.
Provide clear, unmodified photos of:
- The damaged item
- The packaging
- The shipping label (if applicable)

Once we review the information, we will do our best to assist you.

Failure to report damage within 5 days may result in denial of assistance.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages.

We do not replace or refund lost or stolen packages.
Once a package has been handed over to the carrier, it is the carrier’s responsibility.
If a lost or stolen package is returned to us, we will make reasonable efforts to resend it to you.

8. Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If:

An incorrect address is provided, and
The package is returned to us

We can reship the package once the correct address is provided. A reshipping fee will apply.

We are not responsible for packages delivered to incorrectly provided addresses.

9. Shipping Delays

We do not offer refunds for shipping delays.

If a delay is caused by us prior to carrier pickup, we will notify you.

Once an order has been handed to the carrier (USPS or UPS), delivery timelines are outside of our control, and we are not responsible for carrier-related delays.